MDM Consulting Melissa D McCoy, L&D SPECIALIST

Resume

Professional Experience

Contractor/Sr. Training and Development Specialist

PTS ADVANCED/DELEK USHOLDINGS, INC., Remote

06/2022-12/2022

Create learning content to support company and department goals and initiatives. This includes creating and delivering training materials to support the implementation of a new ERP system (SAP). Collaborate with subject matter experts (SMEs) to extract knowledge, skills and best practices and translate that information into easily transferable learning content. This content includes instructor led content, facilitator materials, eLearning courses, simulations and instructional handouts.

Contractor/Training Specialist

PLANET FORWARD/ENTERGY, Hybrid/Remote

04/2022-05/2022

Administration and coordination of two core leadership programs –Foundation Leadership Program (FLP) and Advanced Leadership Program (ALP). Administration and coordination of nomination based hi-po leadership program – RISE Emerging Leadership Program. Administration and coordination of MARC labor relations class.

Instructional Designer

ACCENTCARE, Remote

9/2020 to 4/2022

Design, develop and facilitate interactive and engaging training programs for classroom, virtual classroom, online and self-paced learning. Design and develop professional development courses, certification programs and supporting materials. Write, edit and format documentation and materials needed for each program including: facilitator scripts/guide, training manuals, storyboards, service guides, help documentation, tutorials, webinars, videos and other training media as needed. Establish instructional design and development standards for all existing and future training materials that support continued quality, speed of delivery, and learning reinforcement. Deliver on all stages of a project from start-up to finish within the established timeframes and simultaneously manage several projects to successful completion.

Mill Learning Leader

INTERNATIONAL PAPER, INC., Vicksburg, MS

11/2019 to 9/2020

Responsible for implementation, continuous evaluation, and improvement of the employee training program at the facility location. Ensured consistency of the training program and alignment with site goals and enterprise training standards. Served as the primary contact/ link for the Global Manufacturing Training Team and other IP location Learning Leaders. Provided oversight for the Mill training program and guidance to the Lead Team, department management and Department Learning Leaders. Drove changes and improvements through systems and instilled training as a core value.

Sr. Training Specialist

ENTERGY SERVICES, INC., Clinton, MS

8/2014 to 9/2019

Spearheaded instructor observations and delivered constructive feedback and coaching to improve staff skills. Created Gas training curriculum based on vendor provided content and devised templates for instructor/learner resources. Established departmental processes and procedures to streamline efficiencies and boost productivity. Assessed training requirements, set up qualification score cards and led change management implementation plan.

Earned promotion to Senior Training Specialist for exceptional leadership and innovative techniques; steered enterprise wide performance improvements.
Initiated training sessions for new L&D employees and conducted on-the-job training in L&D methods, theory, application as well as wide variety of computer programs to coworkers.
Developed and facilitated job/task/skills analysis program to guide clerks at all system offices to document duties, create job aids, and training repository.
Devised Field Meter Services Boot Camp curriculum and conducted training gap analysis/needs assessment for 1200 first line supervisors across four states.
Designed, delivered Train the Trainer to Manager and above level employees and launched First Line Supervisor Training Program.
Championed requests for curriculum development utilizing appropriate SAT process based on learner needs and management expectations.

Assistant Vice President of Training and Development

MAGNOLIA FCU, Jackson, MS,

3/2005 to 8/2014

Formulated and deployed all-inclusive, hands-on training program including new employee orientation and existing staff and leadership development and improvement program. Assured compliance with required annual regulatory training as well as established organizational processes and procedures, while developing and implementing training programs. Administered service and sales incentive program, conducted weekly all staff training programs, managed online training program and incentives along with training budget. Utilized advancement levels and delivered coaching and skills training to certify employee’s progress.

Developed and implemented training and incentive program, which reduced employee turn-over and improved employee morale within an industry; voluntary turnover reduced to 7% from 60%.
Cultivated service and sales culture change to improve member (customer) service and increase product sales; increased cross-sales and customer satisfaction scores.
Wrote and maintained new employee orientation manual increasing new employee’s confidence and efficiency by providing resource for reference throughout career with Magnolia FCU.

Education

Master of Business Administration (MBA), 2014

BELHAVEN UNIVERSITY — Jackson, MS

Bachelor of Science (BS) in Management (Honors Graduate), 2004

BELHAVEN UNIVERSITY — Jackson, MS